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How long might you need to wait for a Home Care Package?

If you have been assessed as eligible for a Home Care Package, you will receive a letter from My Aged Care that sets out the level of package you are approved to receive, and be placed in a national priority queue for Home Care Packages.

You will be contacted when a suitable package becomes available for you, but there is likely to be a wait between the time you are approved for care and the time you are assigned your package. The length of time you will need to wait will depend on the date you were approved for home care, as well as your needs and circumstances based on your assessment.

Currently you may expect the maximum wait to be more than 12 months for most people because of the demand for home care packages, however, depending on your individual situation, you may receive a home care package sooner than this.

If you have been approved for a home care package, you can find out how long your wait is likely to be by Logging in to your client record using MyGov: www.myagedcare.gov.au/login-using-mygov

Call the My Aged Care contact centre on 1800 200 422

Call McLean Care® on 1300 791 660 for assistance.

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