Enriching experiences beyond all boundaries

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About Us

McLean Care® is a long-established and well-respected provider of the highest quality community, retirement and aged care lifestyle services and options. We proudly remain a community owned, not for profit organisation, driven by our mission “to focus on you”. From humble beginnings back in 1953, McLean Care® has grown to become one of the largest providers in the North-West region of NSW and Darling Downs region of QLD.

McLean Care® provides services to over 1,200 people, in an area of almost 185,000 square km’s, employing over 350 staff. We have met all accreditation, certification, quality reporting and legislative requirements for all funded programmes, and have been recognised on a regional basis as a leader in the provision of innovative and evidence-based quality aged care services.

We have a real passion for our communities, and a talented and skilled team is employed at both of our residential facilities and in our Home and Community service areas. Our fully qualified and dedicated Aged Care and Home Care Employees are passionate about providing the care you need, the way you want.

At the centre of the McLean Care® model of care is each individual person, and at the core of that model are fundamental approaches that we take to ensure that all of the care we provide is individual, and person-centred. The McLean Care Sapphire Model™ of Person Centred Care was developed to ensure that as a collective, we deliver what we say we will in all areas:
• Resident and Client Service Delivery Model - how we deliver Person Centred Care
• Business Model - how we ensure we have the resources for Person Centred Care
• Relations and Communication Model - how we engage our community, residents, clients and carers in Person Centred Care
• Leadership, Staffing and Culture Model - how we attract, retain, and engage our staff in embracing Person Centred Care
• Service Excellence Framework - how we consistently meet and exceed client expectation

Our Vision

“Enriching experiences beyond all boundaries”

McLean Care® ceaselessly pursues opportunities that will enhance your life and experiences, and create a sense of contentment and certainty for you, that you will have the quality of life that is important to you. This is an individual thing, and only you know what it means to you. McLean Care® aspires to understand what quality of life means to you, and make it happen.

From community and home-based services, independent lifestyle villas and housing options, to complete residential care, at McLean Care® we do what we say we’ll do, and go where others won’t go, to support you to make your life the one that you pictured.

Retirement and ageing can be both exciting and challenging, and we continually seek to create an environment of support and encouragement for you throughout the journey. We will share your hopes, dreams and aspirations, honour your feelings and individuality, and support your journey in any way that you need us… Enriching experiences beyond all boundaries.

Our Mission

“Owned and inspired by our community to focus on you”

McLean Care® shares one simple, unifying mission: to inspire and empower you on your journey to live a life in wellness, fulfilment and joy, by providing care, support and options that enable you to remain part of your community and live a lifestyle of your own choosing.

We have a real passion for our communities, and it is our community who inspires us to seek out every opportunity available to make your journey an enjoyable and fulfilling one. We owe a huge measure thanks to our community for joining and supporting us, which allows us to continue to be a part of your story.

Why Choose McLean Care

> Approved by Australian Government to provide aged care services
> Accredited high standard of care
> Award winning, professional, trained staff
> All staff hold current police checks
> Non-profit organisation with no religious affiliation
> Experienced rural and regional provider
> Provide innovative, technological care solutions

Important Links

> Media Releases 

> News     

> Strategic Corporate Plan 

> Annual Report

> Board of Directors     

> Executive Leadership Team     

> Newsletters     

Community Events

Where it all began

Hector Neil McLean, a man of proud Scottish heritage after whom the organisation is named, was born at Ellerston in the Hunter Valley, NSW on 5th December 1856. He lived most of his life in Inverell, and was regarded as a very community-minded citizen. He served on Council, and was committed to a dream of establishing a Convalescent Hospital.

Upon his death, on 29th March 1932, a provision of Mr. McLean’s Will designated that a hospital be established on his property ‘Killean’, the present site of the McLean Care® Inverell residential facilities. A condition of Mr. McLean’s Will directed that the financial estate be invested for a period of ten years. This expired in the midst of World War II, which delayed the construction of the convalescent hospital until 1951, due to the difficulty of acquiring building materials. The founding stone was laid on 17th November 1951, and the building was completed in 1953.

During its period of operation, the hospital provided an essential service to Inverell and surrounds, but as transport improved, and the need for convalescent-type care declined, it was recognised that a great void in aged care was developing.

Our Board of Directors and Executive Leadership Team consists of highly experienced individuals with a vast array of skill sets and professional attributes. However, despite extensive tertiary education and associated qualifications, it is our resolute shared respect for one another and steadfast motivation to be driven by ethical and social factors that defines our capability. Accordingly, we are constantly at the helm of inspiring innovation, challenging accepted wisdoms and engaging with those around us to not only influence, but strategically determine the future of our organisation. This shared understanding of social and ethical decision making is central to all that we do and is our foundation for being.

Our Board of Directors

Manuel Meszaros

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Debora Jackson
Vice Chairperson

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Rev. Jean Bell

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Bruce Peasley

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Colin Swanborough

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Fiona Evans

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  Our Executive Leadership Team

Sue Thomson
CEO & Company Secretary

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Rose Wild
Human Resources Manager

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Nikole Fletcher
IT & Communications Manager

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Sarah Wade
General Manager Residential Services

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Kath Eady
Manager of Clinical Governance, Quality & Risk

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How can we help you today?

Let's start the conversation

We’re here to help you every step of the way. From working out the right type of care you'll need, to guiding you through the aged care application process and working out what you can afford and what you can expect. Let’s get you started – give us a call – we’re great listeners!

Call 1300 791 660

The aged care checklist

Finding the right care and services is a step-by-step process. Choosing the right care can seem complicated and difficult to know where to start. That’s why we’ve put together some practical advice to guide you through the aged care process so that you can start receiving the help you need sooner.

When should I plan for care?

No-one likes to think of themselves as getting ‘old’, but honestly, the sooner you start thinking about your time beyond retirement, the more choices you’ll realise you have, and the more prepared you’ll feel. It’s all about planning ahead, and making decisions about how you want to live your life so you can stay in control of your future. So, there's no time like the present

Join the conversations and stay connected with McLean Care®

Our Locations

Inverell Residential Care - Ph: 6721 7300
67 Killean St, Inverell NSW 2360
Inverell Community Care - Ph: 1300 791 660
94‐100 Byron St, Inverell NSW 2360
Kolora - Ph: 6779 1922
8 Prisk St, Guyra NSW 2365
Tamworth Community Care - Ph: 1300 791 660
Suite 1, 11‐15 Dowe St, Tamworth NSW 2340
CWA House - Ph: 4691 1130
21 Cherry Street, Oakey, QLD 4401
We recognise The Gomeroi People [custodians of the land around Gunnedah, Tamworth, Inverell, Tingha and Ashford]; and The Giabal and Jarowair Peoples [custodians of the land around Toowoomba and the Darling Downs].

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