STEP 1: Be assessed for your Home Care Package
This FREE assessment is required to find out what kind of help you may need, and the services that are best for you. You can contact My Aged Care on 1800 200 422 to make an appointment with the Aged Care Assessment Team (ACAT), or McLean Care® on 1300 791 660 for assistance. (Have your Medicare card available for identification purposes.)
STEP 2: Receive your assessment letter
ACAT will advise you of the specific level of services that have been approved for you (level 1, 2, 3 or 4), based on your individual needs and circumstances. Once you have your approval, you will automatically be placed in the national queue.
STEP 3: Work out your costs
You may be asked to contribute to the cost of your package. For a formal income assessment, call the Department of Human Services on 1800 227 475, or McLean Care® on 1300 791 660 for assistance. Good news - your home is not included in the income assessment, only your income is considered.
STEP 4: Confirmation of your Home Care Package
Once you receive your letter confirming you have been assigned a care package, you have 56 days to enter into a Home Care Agreement with McLean Care® or another provider of your choice. Need more time? Contact My Aged Care and request a 28-day extension, or McLean Care® can arrange this for you.
STEP 5: Enter into a Home Care Agreement
Before you can start receiving services, you will need to enter into a Home Care Agreement. McLean Care® will work with you to design a care plan based on your needs, and an individualised budget for your package. Once your Home Care Agreement and care plan are in place, your care and services can begin.
If your situation changes at any time, for example if your health deteriorates, you should get in contact with your ACAT to check whether you should be reassessed, or you can contact McLean Care® on 1300 791 660 and we can arrange this for you.
The Home Care Package Programme and Commonwealth Home Support Programme, provided by McLean Care, are funded by the Australian Government Department of Health. Although funding for these services has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government.
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